Audi to the Future

The Challenge
The Audi dealership operated in a fast-moving luxury market where customer expectations demanded speed and a premium, high-touch experience. While the stores relied on CDK Global as its system of record and VinSolutions for CRM, both platforms were largely desktop-centric and poorly suited for how sales actually happened on the lot and in the showroom.
Key challenges included:
- Sales reps spending excessive time returning to desks for pricing, approvals, and updates
- Limited mobile access to CDK inventory and pricing data in real time
- VinSolutions customer data not easily actionable during live, in-person interactions
- Inconsistent connectivity across the lot, making browser-based tools unreliable
- Slow handoffs between sales, desk managers, and F&I during peak traffic
- Limited real-time visibility for managers into deal status and bottlenecks
The dealership wanted to modernize sales workflows without replacing CDK or VinSolutions, and without introducing a heavy, low-adoption system.
Our Solution
SandBox Union built a mobile-first sales platform that layered cleanly on top of the dealership’s existing systems, using Fortellis' CDK CRM Sales Workflow Bundle designed specifically for showroom and lot workflows.
What we delivered:
- Mobile Inventory Companion
Fast VIN and stock lookup sourced from CDK Global, optimized for mobile use with offline capture and background sync. - Mobile Deal Desk
Quote creation and pricing workflows with manager approvals, reducing desk trips while preserving dealership controls. - Customer Timeline & Follow-Up
A unified customer view powered by VinSolutions, giving reps immediate access to lead history, vehicle interest, and next steps. - Structured F&I Handoff
Validated deal packets passed cleanly from sales to finance, reducing re-entry and resets. - Manager Visibility Dashboard
Tablet and web views showing live deal status, approvals, and aging during peak showroom hours.
Technology highlights:
- TypeScript across mobile and backend
- Angular + Ionic (Capacitor) for cross-platform iOS and Android apps
- Node.js (NestJS) APIs with PostgreSQL
- Offline-first mobile architecture with queued sync
- Centralized authentication, role-based access, and managed app releases
The Outcome
Results
- Faster quote creation and fewer interruptions to the sales floor
- Shorter approval cycles during high-traffic periods
- Cleaner, more reliable sales-to-F&I handoffs
- Improved real-time visibility for sales managers
- Strong adoption by sales teams due to mobile-native design
Outcome
By extending CDK Global and VinSolutions with purpose-built mobile tools, SandBox Union helped the dealership modernize sales operations without disrupting core systems. The result was a faster, more fluid, and more premium sales experience aligned with Audi customer expectations.
Technology Stack
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